1. About these Terms and Conditions
These Terms and Conditions apply to:
- your use of the Gallivanting Oz website;
- enquiries and quotes requested through Gallivanting Oz;
- bookings made through our website, the Roaver booking platform, email, telephone or another communication channel; and
- motorhome, campervan and 4WD camper hire arranged by Gallivanting Oz.
In these Terms and Conditions:
- “Gallivanting Oz”, “we”, “us” and “our” mean Gallivanting Oz, trading as Gallivanting Oz, ABN 65 365 367 616.
- “You” and “your” mean the person making an enquiry or Booking and, where applicable, the other travellers included in that Booking.
- “Booking” means a confirmed vehicle reservation made through or arranged by Gallivanting Oz as agent or intermediary. The contract for the supply and hire of the vehicle is between you and the Operator.
- “Operator” means the motorhome, campervan or 4WD camper provider supplying the vehicle.
- “Platform” means our website and the technology used to provide quotes and process Bookings, including Roaver.
By using our website, requesting a quote, paying a deposit or confirming a Booking, you agree to these Terms and Conditions.
If you make a Booking on behalf of another person, you confirm that you have their authority to do so and that you will make them aware of the terms applying to the Booking.
2. Our role
2.1 Motorhome, campervan and 4WD camper hire
Gallivanting Oz acts only as a booking agent or intermediary between you and the relevant Operator for motorhome, campervan and 4WD camper hire.
We assist by:
- providing general vehicle and travel information;
- comparing available vehicles;
- obtaining or presenting quotes;
- transmitting your Booking information to the Operator;
- processing or facilitating payments; and
- assisting with communications about your Booking.
The vehicle hire service and the vehicle itself are supplied by the Operator, not Gallivanting Oz.
When your Booking is accepted, the rental contract for the vehicle is made directly and solely between you and the Operator. Gallivanting Oz is not a party to that rental contract.
Gallivanting Oz does not own, operate, maintain, inspect, service or control the vehicles supplied by Operators and does not assume the Operator’s obligations under the rental contract.
Nothing in these Terms and Conditions excludes any responsibility Gallivanting Oz has under the Australian Consumer Law or another law that cannot lawfully be excluded.
2.2 Escorted motorhome tours
For an escorted motorhome tour, Gallivanting Oz may act as:
- the organiser and supplier of the overall escorted-tour service;
- an agent for the vehicle Operator and other third-party suppliers; or
- a combination of these roles.
The inclusions, exclusions, payment conditions and cancellation conditions for an escorted motorhome tour will be shown in the relevant itinerary, booking form, invoice or separate escorted-tour booking conditions.
3. Operator terms and conditions
All vehicle Bookings are subject to the relevant Operator’s rental terms and conditions, which form the rental contract directly between you and the Operator.
These may include requirements and conditions relating to:
- driver age and licences;
- authorised drivers;
- vehicle security bonds;
- standard liability and liability-reduction options;
- exclusions from liability-reduction options;
- permitted and prohibited roads;
- geographic travel restrictions;
- minimum rental periods;
- collection and return times;
- one-way and location fees;
- fuel, gas and cleaning;
- additional drivers and optional equipment;
- child restraints and pets;
- breakdowns, accidents and roadside assistance;
- traffic infringements and tolls;
- amendments, cancellations and no-shows; and
- additional charges payable at the depot.
You must read the Operator’s terms before confirming your Booking.
The Operator’s terms govern the supply, collection, possession, operation, use and return of the vehicle, including bonds, liability, damage, breakdowns, accidents and depot charges.
These Gallivanting Oz Terms and Conditions govern only the services Gallivanting Oz provides as agent or intermediary, including quoting, booking administration, payment facilitation and customer-support assistance.
Neither set of terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
4. Quotes, availability and booking confirmation
A quote is not a confirmed Booking.
Vehicle availability, prices, promotions and conditions may change before the Booking is accepted by the Operator.
A quote is valid for the period shown on it. When no validity period is shown, the quote remains subject to availability and may be amended or withdrawn before confirmation.
Submitting a booking request or entering payment information does not guarantee that a vehicle is available.
Your Booking is confirmed only when:
- the Operator has accepted the Booking, where acceptance is required;
- the required deposit or payment has been successfully received; and
- Gallivanting Oz or the Operator has issued written Booking confirmation.
If the selected vehicle is unavailable, we may offer an alternative vehicle, Operator, date or location. You are not required to accept the alternative.
You must carefully check your quote and confirmation, including:
- traveller and driver names;
- collection and return dates;
- collection and return locations;
- vehicle category;
- included and excluded items;
- payment amounts and due dates; and
- any special requests.
You must notify us promptly if any information is incorrect.
5. Vehicle information and suitability
Vehicle descriptions, photographs, floor plans, dimensions, specifications and features displayed through our website or Platform are generally supplied by the relevant Operator.
Images are representative of a vehicle category and may not show the exact vehicle allocated to you.
Vehicles within the same category may vary in:
- make, model and age;
- layout and interior appearance;
- bed configuration;
- dimensions and storage;
- appliances;
- accessories; and
- other features.
Requests for a particular model, layout, vehicle age, bed arrangement, registration, colour or feature cannot be guaranteed unless the Operator expressly confirms the request in writing.
Vehicle dimensions, bed sizes, fuel consumption and similar details are approximate unless stated otherwise.
You are responsible for considering whether the selected vehicle is suitable for:
- the number and ages of travellers;
- luggage and storage requirements;
- mobility or accessibility requirements;
- your intended route;
- your driving ability and experience; and
- your preferred style of travel.
Please contact us before Booking if you are uncertain about a vehicle’s suitability.
6. Prices and additional charges
Unless stated otherwise:
- prices are displayed in Australian dollars;
- GST is included where applicable;
- prices are based on the information you provide;
- prices are subject to availability and confirmation; and
- some costs may be payable directly to the Operator.
Your quoted price may include the vehicle rental charge, mandatory Operator fees and any optional products selected during the booking process.
Costs that may be payable separately include:
- vehicle security bonds;
- liability-reduction products;
- optional extras selected at the depot;
- fuel and gas;
- tolls and traffic infringements;
- cleaning or damage charges;
- additional-driver fees;
- young-driver fees;
- one-way or remote-location fees; and
- other charges resulting from your possession or use of the vehicle.
Promotional rates and discounts are subject to their advertised conditions and availability. Unless expressly permitted, promotions cannot be applied retrospectively, exchanged for cash or combined with another offer.
Pricing errors
We take reasonable care when displaying and communicating prices. However, obvious typographical, calculation, system or pricing errors are not binding.
If a material pricing error is identified before travel, we will notify you and offer you the choice of:
- proceeding at the corrected price;
- selecting an available alternative; or
- cancelling the affected service and receiving a refund of amounts paid for it.
This does not limit your rights under the Australian Consumer Law.
7. Payments
The deposit, payment schedule and final-payment date applying to your Booking will be shown on your quote, invoice, payment request or Booking confirmation.
Payments may be made through:
- the Roaver booking platform;
- a third-party payment processor;
- credit or debit card;
- bank transfer; or
- another payment method approved by Gallivanting Oz.
When Gallivanting Oz collects money for an Operator, we collect and hold that money on the Operator’s behalf and apply it to the relevant Booking. Collecting or facilitating payment does not make Gallivanting Oz the supplier of the vehicle hire or a party to the Operator’s rental contract.
You authorise Gallivanting Oz and our payment providers to process the payments you approve.
You are responsible for:
- providing correct payment information;
- ensuring sufficient funds are available;
- paying all amounts by their due dates; and
- any international transaction, bank or currency-conversion charges imposed by your financial institution.
A card surcharge may apply where it is disclosed before payment and permitted by law.
If payment is not received by the due date, we may contact you and request payment. If the outstanding amount remains unpaid, the Booking may be cancelled and the applicable cancellation conditions may apply.
An extension of a payment deadline is not guaranteed and may require the Operator’s approval.
8. Amendments requested by you
Requests to amend a confirmed Booking must be made through Gallivanting Oz in writing.
Changes are subject to:
- vehicle availability;
- the Operator’s approval;
- the Operator’s rates and terms applying at the time of the change;
- any increase in the Booking price;
- any Operator amendment charge; and
- any Gallivanting Oz administration charge disclosed to you.
Changes to travel dates, locations, vehicle category, rental duration or driver details may result in the Booking being repriced.
Reducing the rental period or removing part of the Booking may be treated as a partial cancellation.
An amendment is not confirmed until it has been accepted and confirmed in writing.
9. Cancellations by you
Cancellation requests must be submitted to Gallivanting Oz in writing.
A cancellation is effective when it is received during our normal business hours. A cancellation received outside normal business hours may be treated as received on the next business day.
The cancellation conditions applying to your Booking will be those shown in:
- your Booking confirmation;
- the Operator’s rental terms; and
- these Terms and Conditions.
Cancellation charges may include:
- the Operator’s cancellation fee;
- non-refundable amounts paid or committed to the Operator;
- reasonable costs already incurred in arranging the Booking;
- non-recoverable payment-processing charges; and
- a Gallivanting Oz cancellation or administration charge where disclosed before Booking.
There is no general cooling-off period simply because a travel Booking was made online.
A change of mind does not automatically entitle you to a refund. This does not affect any refund or remedy you are entitled to under the Australian Consumer Law.
We strongly recommend purchasing comprehensive travel insurance when your Booking is made.
10. Late arrival and no-shows
You must collect the vehicle at the agreed location and during the Operator’s opening hours unless another arrangement has been confirmed in writing.
If you expect to arrive late, you must contact the Operator and Gallivanting Oz as soon as possible.
Failure to collect the vehicle may be treated by the Operator as a no-show. The Operator’s cancellation and no-show conditions will apply.
Where possible, you should allow sufficient time between the arrival of your flight or other transport and the scheduled vehicle collection.
Gallivanting Oz is not responsible for a missed vehicle collection caused solely by flight delays, missed connections, traffic, weather, illness or other events outside our reasonable control.
11. Operator changes, cancellations and substitutions
An Operator may occasionally be unable to provide the booked vehicle due to circumstances such as:
- damage or breakdown;
- a late return by a previous hirer;
- safety or maintenance requirements;
- vehicle availability;
- weather or road closures;
- government restrictions; or
- other operational circumstances.
If this occurs before collection, Gallivanting Oz will work with you and the Operator to seek a reasonable solution.
Depending on the circumstances, availability and your legal rights, this may include:
- a comparable substitute vehicle;
- a different Operator;
- amended dates or locations;
- a credit; or
- a refund for a service that cannot be supplied.
We cannot guarantee that an identical replacement vehicle will be available.
Gallivanting Oz is not responsible for an Operator’s independent acts or omissions unless Gallivanting Oz caused or contributed to the issue and is responsible under applicable law.
12. Refunds
Eligibility for a refund will depend on:
- the reason for the change or cancellation;
- the applicable Operator terms;
- amounts recoverable from the Operator;
- these Terms and Conditions; and
- the Australian Consumer Law.
Approved refunds will ordinarily be returned using the original payment method where practical.
Where money has been paid to an Operator or third-party supplier, processing a refund may depend on the Operator approving and returning the relevant funds. This does not affect any independent legal obligation Gallivanting Oz may have to provide a refund.
We will take reasonable steps to process approved refunds promptly.
Gallivanting Oz is not responsible for differences caused by:
- exchange-rate movements;
- foreign transaction charges;
- bank charges;
- card-provider charges; or
- non-refundable charges retained by an independent payment provider.
13. Drivers, licences and vehicle collection
Every driver must comply with the Operator’s driver and licence requirements.
These may include:
- minimum or maximum driver ages;
- holding a valid driver’s licence for a minimum period;
- presenting the original licence at collection;
- supplying an International Driving Permit or accredited English translation;
- being named as an authorised driver; and
- presenting a suitable payment card for the vehicle bond.
It is your responsibility to confirm that each driver meets the applicable requirements.
The Operator may refuse to release the vehicle if a driver does not meet its requirements. Cancellation or no-show charges may then apply.
At collection, you should:
- inspect the vehicle;
- check and report existing damage;
- understand how to operate the vehicle and its equipment;
- review the vehicle condition report;
- understand roadside-assistance procedures; and
- ask the Operator about anything you do not understand.
You must return the vehicle in accordance with the Operator’s rental agreement, including the agreed time, location, fuel, gas and cleanliness requirements.
14. Security bonds and vehicle liability
The Operator may require a security bond at vehicle collection.
The amount, accepted payment method and conditions for releasing the bond are determined by the Operator.
Liability-reduction products may reduce your financial liability but do not necessarily reduce it to zero.
Exclusions may apply to certain types of loss, damage, use or conduct.
You must review the Operator’s full rental, bond, liability and liability-reduction conditions before collecting the vehicle.
Gallivanting Oz can provide general information about available options but does not provide personal financial or insurance advice.
15. Vehicle use, breakdowns and accidents
You must use the vehicle lawfully, safely and in accordance with the Operator’s rental agreement.
You are responsible for checking current:
- road and weather conditions;
- travel warnings;
- park and destination closures;
- fuel availability;
- route suitability; and
- vehicle and Operator travel restrictions.
Information provided by Gallivanting Oz about roads, routes or destinations is general information and does not replace current advice from the Operator, road authorities, emergency services, parks authorities or local authorities.
If the vehicle breaks down, is damaged or is involved in an accident, you must follow the Operator’s procedures immediately.
You must not arrange repairs or recovery without the Operator’s approval unless urgent action is reasonably necessary to protect people or property.
Gallivanting Oz may assist with communication, but the Operator manages roadside assistance, mechanical repairs, accidents and replacement vehicles under its rental agreement.
16. Travel insurance and travel documents
We strongly recommend purchasing comprehensive travel insurance as soon as your Booking is confirmed.
Your policy should be suitable for your personal circumstances and may need to cover:
- cancellation and amendment fees;
- illness and injury;
- medical and evacuation expenses;
- travel interruption;
- transport delays;
- natural disasters and severe weather;
- personal belongings; and
- rental-vehicle excess or liability where available.
You are responsible for obtaining and carrying all documents required for your travel, including:
- passports;
- visas;
- driver’s licences;
- International Driving Permits;
- licence translations;
- identification; and
- any required health or entry documents.
You are also responsible for considering whether the vehicle and proposed travel are suitable for your health, mobility and driving ability.
17. Roaver, privacy and electronic communications
Our website uses third-party technology, including the Roaver platform, to display vehicle information, produce quotes, receive Booking requests and facilitate payments.
Roaver provides booking technology and does not become the vehicle Operator merely because its Platform is used.
The Platform may occasionally be unavailable because of maintenance, internet interruption, technical faults or third-party systems.
You should not assume that a Booking or payment has been completed unless you receive written confirmation.
If you experience a payment or Booking problem, contact Gallivanting Oz before attempting repeated payments.
We collect, use and disclose personal information in accordance with our Privacy Policy and applicable privacy law.
Information may be provided to parties involved in arranging or supplying your Booking, including:
- Roaver;
- Operators;
- payment processors;
- technology and communication providers;
- insurers or assistance providers where applicable; and
- regulatory or government authorities where required by law.
Some providers may store or process information outside Australia.
By making a Booking, you authorise us to provide information reasonably required to obtain a quote, process payment, confirm the Booking and arrange the vehicle hire.
You must have permission before providing another traveller’s personal information.
Booking communications will normally be sent electronically. You are responsible for providing accurate contact details and checking your inbox, including spam or junk folders.
18. Website information and disclaimer
Gallivanting Oz takes reasonable care to provide helpful, accurate and current website and Booking information.
However:
- vehicle information may change;
- vehicle photographs may be representative;
- prices and availability may change before confirmation;
- Operator terms may be updated;
- road and destination conditions may change; and
- website or system information may occasionally contain an error.
Information on our website is general information only. It should not be treated as legal, medical, financial or insurance advice.
To the extent permitted by law, Gallivanting Oz does not guarantee that the website or Platform will always be available, uninterrupted or error-free.
Gallivanting Oz is not responsible for loss caused solely by:
- incorrect or incomplete information provided by you;
- your failure to check Booking documents;
- your breach of these Terms or the Operator’s terms;
- an Operator’s independent acts or omissions;
- third-party websites or systems outside our control;
- current road, weather or destination conditions; or
- circumstances beyond our reasonable control.
Where Gallivanting Oz caused or contributed to a loss, our responsibility will be determined in accordance with applicable law and the extent of our contribution.
Nothing in this section or elsewhere in these Terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded.
19. Intellectual property and website use
Unless otherwise stated, the content on the Gallivanting Oz website, including its:
- business name and branding;
- text and written travel information;
- graphics and page designs;
- original photographs and videos;
- itineraries and guides; and
- downloadable material,
is owned by or licensed to Gallivanting Oz and is protected by applicable intellectual-property laws.
Operator names, trademarks, vehicle images and product information remain the property of their respective owners or licensors.
You may view, download or print website material for your personal, non-commercial travel-planning purposes.
You must not, without prior written permission:
- reproduce or republish substantial parts of our content;
- use our content for another commercial website or service;
- sell, license or commercially exploit our content;
- remove copyright, trademark or ownership notices;
- scrape or systematically extract website content;
- use our branding in a way that suggests endorsement or association; or
- interfere with the security or operation of our website or Platform.
Our website may contain links to third-party websites. These are provided for convenience. Gallivanting Oz does not control and is not responsible for the content, security, availability, privacy practices or terms of those websites.
20. Australian Consumer Law
Our booking and related services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms and Conditions excludes, restricts or modifies:
- a consumer guarantee;
- a right or remedy under the Australian Consumer Law; or
- another right or remedy that cannot lawfully be excluded.
Any limitation or exclusion in these Terms must be read subject to this section.
21. Complaints
Please contact Gallivanting Oz as soon as possible if you have a concern about a quote, Booking or service. This should be sent to campers@gallivantingoz.com.au.
For any issue concerning the vehicle or the vehicle hire during the rental period, you must contact the Operator promptly and follow its reporting procedures. Gallivanting Oz may assist with communication, but the Operator is responsible for handling the matter under its rental contract.
Your complaint should provide:
- the Booking reference;
- a description of the issue;
- relevant dates;
- supporting documents or photographs; and
- the outcome you are requesting.
We will review the matter and respond within a reasonable period.
Where the complaint relates to an Operator, we may provide relevant information to the Operator and allow it an opportunity to respond.
22. General provisions
We may update these Terms and Conditions from time to time.
The terms applying to an existing confirmed Booking will generally be those provided or made available when the Booking was confirmed, unless:
- a change is required by law;
- you agree to the change; or
- the change does not materially disadvantage you.
If any part of these Terms is invalid or unenforceable, it will be read down or removed to the extent necessary without affecting the remaining provisions.
A failure or delay by Gallivanting Oz in exercising a right does not waive that right.
Two separate contractual arrangements may apply to a vehicle Booking:
- Your agreement with Gallivanting Oz for our agency, quoting, booking administration, payment facilitation and customer-support services, comprising these Terms and Conditions together with the relevant quote, Booking confirmation, invoice, payment schedule and any written variation agreed with Gallivanting Oz; and
- Your separate rental contract with the Operator for the supply and hire of the vehicle, comprising the Operator’s rental terms and any documents issued by or on behalf of the Operator.
- Gallivanting Oz is not a party to the Operator’s rental contract and does not become the vehicle supplier merely because we arrange the Booking, issue documents, receive payment or assist with communications.
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Subject to any rights you may have under applicable consumer law, the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
23. Contact details
Business | Gallivanting Oz |
Legal entity | The Trustee for Gallivanting Oz Unit Trust |
ABN | 65 365 367 616 |
Postal address | PO Box 229, Woolgoolga NSW 2456, Australia |
Telephone within Australia | 07 3314 1518 |
Telephone outside Australia | +61 7 3314 1518 |
campers@gallivantingoz.com.au | |
Website | www.gallivantingoz.com.au |
